1. Scope of Application

The following General Terms and Conditions (GTC), in the version valid at the time of the order, apply exclusively to the business relationship between [Insert: TERRIFIC COFFEE GERMANY, Alain Njontie, Wilhelm-Leuschner-Str. 18, 64823 Groß-Umstadt] (hereinafter referred to as the “Seller”) and the customer (hereinafter referred to as the “Customer”).

Our customer service is available for questions, complaints, and objections on weekdays from [9:00 a.m.] to [6:00 p.m.] by phone at [015771912517] or by email at [terrific_coffee_de@hotmail.com].

A consumer within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for purposes that are predominantly neither related to their commercial nor self-employed professional activity (§ 13 BGB – German Civil Code).

Deviating terms and conditions of the customer are not recognized unless the Seller expressly agrees to their validity in writing.

3. Ordering Process and Conclusion of Contract

The Customer can select products from the Seller’s range without obligation and collect them in a so-called shopping cart by clicking the “Add to Cart” button. Within the shopping cart, the product selection can be modified, for example, deleted. The Customer can then proceed with the ordering process by clicking the “Checkout” button in the cart.

By clicking the “Order with Obligation to Pay” button, the Customer submits a binding offer to purchase the goods contained in the shopping cart. Before submitting the order, the Customer can modify and review the data at any time, return to the shopping cart, or cancel the ordering process. Mandatory fields are marked with an asterisk (*).

The Seller then sends the Customer an automatic receipt confirmation via email, which lists the Customer’s order and can be printed using the “Print” function (order confirmation). The automatic receipt confirmation only documents the receipt of the Customer’s order by the Seller and does not yet constitute acceptance of the offer. The purchase contract is only concluded when the Seller ships the ordered goods within two days or confirms the shipment to the Customer within two days via a second email, an explicit order confirmation, or by sending the invoice.

If the Seller offers prepayment (advance payment), the contract is concluded with the provision of the bank details and the payment request. If payment is not received within 10 calendar days after the order confirmation has been sent to the Seller, even after a reminder, the Seller withdraws from the contract. As a result, the order becomes null and void for both parties without further consequences. Therefore, items offered with prepayment are reserved for a maximum of 10 calendar days.